Terms of Service (DRAFT)

Provider: No Missed Repairs, a trade name operated by Cooper & Bimmer Experts ("we"), 4954 Azusa Canyon Rd., Irwindale, CA 91706, [email protected]. [ATTORNEY/BEN: confirm the legal owner name of Cooper & Bimmer Experts and whether a fictitious business name (DBA) filing is needed for "No Missed Repairs"] Customer: the auto repair business signing up ("you"). Last updated: DRAFT, Oct 19, 2026.

1. The service

We provide an AI phone receptionist that answers calls forwarded to a phone number we assign, takes messages, and emails transcripts, summaries, English translations and recording links to the addresses you choose. It does not book appointments, quote prices, or diagnose vehicles. It is not an emergency service.

2. Price and billing

• One-time setup fee: $199, charged at sign-up. [ATTORNEY/BEN: refundable or not, and when]
• Monthly fee: $99, includes 200 call minutes per monthly billing period. Unused minutes don't roll over.
• Additional minutes: $0.25 per minute, each call rounded up to the next whole minute, billed in arrears on the next invoice.
• Due at sign-up: $298 (setup + first month). Payment by card through Stripe. Taxes, if any, are extra.
• Failed payments: we retry automatically. If payment still fails after the retry period, we may pause the service (callers hear that the line is unavailable and are still told to call 911 in an emergency) until paid.

3. Term, minimum, and cancellation

• Minimum term: 3 months from the sign-up date. After that, the service renews month to month automatically until cancelled.
• You can cancel online at any time through the billing portal link in every invoice email, or by emailing [email protected].
• Cancelling during the first 3 months: the service stays on and the monthly fee continues through the end of month 3, then the subscription ends automatically. No other early-termination fee. Overage minutes used through the end date are billed on the final invoice.
• Cancelling after the first 3 months: service ends at the end of the current monthly period. No partial-month refunds.
• This is shown at checkout, and you must tick a box agreeing to it before paying. We email a confirmation with the minimum-term end date and how to cancel. [ATTORNEY: California automatic renewal law (Bus. & Prof. Code §17600 et seq.) and other states' rules: confirm whether they apply to business customers and that our disclosure, consent, confirmation email and online cancellation meet them.]
• We may end the service with 30 days' notice, or immediately for non-payment or misuse; if we end it without cause during the minimum term, you don't owe the remaining months.

4. Phone number

The receptionist number is provided through our telephony provider and stays with us. When the service ends we release it after 30 days; turn off forwarding from your shop line before then. Your own shop number is never transferred to us. [ATTORNEY/BEN: whether to offer number transfer on exit]

5. Call recording, AI disclosure, and your responsibilities

• Every call begins by stating that the caller is speaking with an AI assistant and that the call is recorded, in English and Spanish. These announcements and the emergency rules cannot be removed.
• Some states, including California (Penal Code §§632, 632.7), require all parties' consent to record. You are responsible for deciding whether to use the service, and for how you use and keep recordings and transcripts. [ATTORNEY: allocation of consent responsibility; data-processing terms]
• You must give us accurate shop information and keep it current. The receptionist only repeats what you provide.
• You won't use the service for outbound calling, marketing calls, or anything unlawful.

6. Emergencies and safety

If a caller mentions an injury, fire, a crash with injuries, or danger, the receptionist tells them to hang up and call 911, gives no advice, and marks the message urgent. It does not call 911 or anyone else. You are responsible for returning urgent messages promptly. [ATTORNEY: disclaimer and limitation language]

7. Data

See the Privacy Policy. Recording links expire after 7 days; call data is deleted from our phone platform after 180 days. On request within 30 days of cancellation, we'll export your call transcripts.

8. Service providers

We use third-party providers including Retell AI (voice AI and telephony), Stripe (payments), Cloudflare (hosting) and an email delivery provider. Their outages can affect the service. [ATTORNEY: confirm our use complies with Retell AI's terms]

9. Warranties and liability

[ATTORNEY: as-is disclaimer, AI-accuracy disclaimer (transcripts, translations and summaries may contain errors), liability cap (e.g. fees paid in the prior 3 months), indemnity, governing law (California), dispute resolution.]

10. Changes

We'll email you at least 30 days before any price change. You can cancel before it takes effect (minimum-term rules still apply).